Shipping Policy
Information on receiving your art
Last updated: 03/11/2025
Thank you for choosing Tara Dickson. Each piece is professionally framed, ensuring the highest quality finish and full protection for your artwork. Once your frame is complete, your painting will be carefully packaged and prepared for safe delivery.
Please allow 2–4 weeks from the date of purchase for your piece to be lovingly prepared for its new home.
After your order is placed, I’ll personally reach out to confirm your purchase and provide an estimated delivery schedule.
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Spain Shipping
Shipping within Spain is free of charge. Depending on your location, your artwork may be personally delivered or shipped using a trusted professional art courier. I’ll be in touch closer to dispatch to confirm all delivery details and timings.
Please note that delivery times are estimates and may vary due to customs processing or courier delays.
International Shipping
For orders outside Spain, shipping will be arranged through a specialist fine art logistics company. A custom protective package or crate will be built specifically for your artwork to ensure it arrives safely.
All international deliveries are fully tracked and insured throughout their journey.
The exact shipping cost will be calculated at checkout based on your location.
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3. Customs, Duties & Taxes
Please note that international orders may be subject to import duties, taxes, or customs fees depending on your country’s regulations. These charges are the responsibility of the buyer and are not included in the purchase price or shipping cost.
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4. Packaging & Handling
Every piece is handled with great care to ensure it arrives safely:
• Original artworks are wrapped in acid-free paper, protected with corner guards, and shipped in sturdy art boxes or crates.
• Prints are carefully rolled and shipped in premium mailing tubes or flat-packed with protective layers.
All materials used are selected to protect your artwork during transit while maintaining a minimal environmental footprint.
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5. Tracking Your Order
Once your order is dispatched, you will receive an email containing your tracking number and courier details.
If you experience any issues with tracking or delivery, please contact us directly at [your email address] and we’ll assist you promptly.
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6. Damages or Issues
If your order arrives damaged, please contact us within 7 days of receipt at [your email address] with photos of the packaging and artwork.
We will review the issue and work with you to arrange a suitable solution, such as a replacement print or refund (depending on the situation).
Please note that original artworks are one-of-a-kind and cannot be replaced, but we’ll do everything possible to ensure a satisfactory resolution.
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7. Lost or Delayed Shipments
In rare cases of lost or severely delayed shipments, we will work with the courier to investigate and resolve the matter. Please allow time for this process before a replacement or refund can be issued.
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8. Contact Us
For any shipping inquiries, please reach out to:
📧 mail@taradicksonartstudio.com